Complaint procedure


If you are not fully satisfied with work we have done for you, please contact us as we always want our clients to be happy with us and we feel that negotiation is the best way to achieve that.

We are a TrustMark Registered Firm and by law we are required to inform you that TrustMark provides an Alternative Dispute Resolution Service that would be competent to deal with your dispute.

We have chosen to participate in the TrustMark Alternative Dispute Resolution Service, so if you do not wish to contact us directly and wish to use the TrustMark Alternative Dispute Resolution Service you can do so by contacting them:

Email: disputes@trustmark.org.uk
Phone: 0333 555 0334
Letter: TrustMark, TrustMark House, 5 Prisma Park, Berrington Way, Basingstoke, Hants, RG24 8GT